Process analysis: Terms, basic concepts and tools

First, the document lists the way companies compete and the operational capabilities they need for competing.
The example of a custom framing business is used to explain useful concepts and tools in the analysis of processes.
A process flowchart is used to define the concepts of operations and resources.
Operation times, resource occupation times, as well as process and cycle times, are defined using a table that includes operations, resources, and times.
A Gantt chart is explained to provide a graphic image of any overlap of operations, the process cycles, and resource occupation times in each cycle.
The process’ operational performance parameters are defined and calculated: capacity, productivity, flexibility, and speed of delivery.
Cumulative input and output tables and graphs, using wait times and the average inventory in the processes